Shipping Info

SHIPPING:

Please allow up to 3 business days for your order to be processed and to ship. You'll receive an email with your tracking information to follow your orders' journey.

CARRIER DELAYS

Shipping carriers such as USPS and UPS are experiencing delays in their deliveries because of COVID19. Many of the carriers have had to make adjustments to ensure the safety of their employees which is slowing down transit time of all packages. If you have received a shipping confirmation, your package has left our facility and is in transit, on its way to you.

Feel free to reach out to info@thefrequencycollective.shop should you have specific questions regarding shipping at this time. 

Return Policy:

Because many of our items are handmade and made-to-order, all Soul Haven Stones items are final sale.

Please be sure of your order before you place it, checking all measurements and asking any questions you may have prior to purchasing.

Should you be unsatisfied with your purchase, we are happy to issue store credit within 10 days of receipt of the item. Simply notify us, return the items to us (in unused condition), and let us know what you would like to exchange it for. Exchange shipping, both ways, is the buyer's responsibility. All returns must be in original, sellable condition.

Exchanges or returns cannot be made based on differences in color, texture, or other natural variations on items such as leather, stones, and other organic materials because we cannot control how these items occur naturally and they will almost always vary slightly.

Likewise, because of the natural variations that make up our products, the items you receive will often look similar, but not always exactly, as shown.

Customized products or orders may not be returned or exchanged. Substitutes for ingredients may be added based on availability. 

All discounts and sales cannot be applied retroactively or for any future purchase.

DAMAGES:

If you suspect that your order has been damaged during shipping, please take pictures of the shipping box, the damaged product(s), and email them to info@soulhavenstones.com so we may help resolve the issue.

Please note that many times filling a claim against the shipping carrier is responsibility of the recipient.

FINAL SALE:

We cannot accept returns on any apothecary, individual crystals, crystal sets, bath products, ritual sets, candles, oil rollers, or sprays. These sales are final and non-returnable.